退款政策
一、概要
1. Summary
Payments for this service are handled by Paddle.com Market Ltd as Merchant of Record, so refunds are processed by Paddle back to your original payment method. We offer a 7-day no-questions-asked refund.
- 自付款之日起 7 天内，无论是否使用过，都可以申请全额退款
- 退款成功后，该笔订单对应的会员时长会被元に戻す（已使用的部分不另计费）
2. 7-day refund
- You may request a full refund within 7 days of purchase, whether or not you have used the service.
- Refunds are returned to the original payment method; how quickly it appears depends on your bank or card issuer (usually 3–10 business days).
- Once a refund is processed, the membership time granted by that order is revoked.
三、如何申请
3. How to request
- Email support@boxkit.dev with your Paddle order / transaction ID (in your checkout confirmation email), or tell us the email address used at checkout.
- We reply within 2 business days and submit the refund through Paddle.
4. When a refund may be declined
- Abuse (repeated purchase-and-refund), fraud, reselling, or breach of our Terms of Service.
- Requests made after the 7-day window (we may still help, for example if a service failure left your membership unusable).
- None of the above limits mandatory consumer rights under the law of your country (e.g. the 14-day right of withdrawal in the EU/UK, or Japanese consumer protection rules) — those always apply.
五、服务故障
5. Service failures
If VIP access cannot be activated or is materially unavailable for a prolonged period, we will offer either an extension of your membership or a full refund — your choice.
6. EU / UK / Japan consumer notice
Digital content normally carries a 14-day right of withdrawal. By starting to use the digital service immediately, you consent to immediate delivery and acknowledge that the withdrawal right ends accordingly — this does not affect the 7-day refund promise we offer above. In Japan, the seller of record is Paddle; its business details and contact information are shown at checkout.
七、拒付与争议
7. Chargebacks
Please contact us before filing a chargeback with your bank — almost every issue can be resolved directly, and a refund is usually faster than a dispute.